If you are not completely satisfied with a new product purchased from Sweetone Music, you may return it within thirty (30) days. You must return it in its original condition and packaging with all of the contents originally shipped, i.e., cables, manuals and the like, for a full refund. You are responsible for shipping and appropriate insurance on the return. If the need for the return is an error on our part, we will refund to you or pay for the shipping and insurance charges. Please make sure you contact us with your concerns before returning a product.

If you are not completely satisfied with a used product purchased from Sweetone Music, you may return it within fifteen (15) days. You must return it in its original condition and packaging, with all of the contents originally shipped, i.e., cables, manuals and the like, for a full refund unless the product is advertised in “AS IS” condition on its product page. “AS IS” products are not returnable unless due to an error on the part of Sweetone Music. You are responsible for shipping and appropriate insurance on the return. If the need for the return is an error on our part, we will refund to you or pay for the shipping and insurance charges. Please make sure you contact us with your concerns before returning a product.

All refunds will be processed within five (5) business days from the date of approval of the refund. The refund will be made in the same method as the purchase, i.e., if you paid with PayPal, the refund will go to your PayPal account. No refunds will be made in cash.

All new products come with their respective manufacturer’s warranty, so you should register your product in accordance with their policies and procedures once you receive your new product(s).